For Princess Hotels & Resorts quality of the service is essential for the development of our activity, therefore it is committed to the fulfillment of the following principles:

1. Maintain high qualification of the staff through continuous training and encourage their active participation.
2. Increase customer satisfaction with the service provided.
3. Comply with applicable legal requirements and regulations
4. Develop collaborative, advisory and communication activities.
5. Pursue the identification of the causes of nonconformities and the development of corrective actions.
6. Generate the commitment of the people who form Princess Hotels & Resorts for effective management of sustainability.

Our policy has been communicated to all our team and is available to the public, customers and our collaborators.